Last Updated: July 15, 2026
Rosebelle Fragrances ("Rosebelle", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase from rosebellefragrances.com.au (the "Site"), or otherwise interact with us.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We collect personal information necessary to operate our business and provide our products and services.
Information You Provide Directly
We may collect:
- Your name
- Billing and shipping addresses
- Email address
- Telephone number
- Account login details (if you create an account)
- Order history and purchase information
- Information provided through customer support enquiries, contact forms, emails, or other communications
Payment Information
Payments are processed through secure third-party payment providers. Rosebelle Fragrances does not directly store your complete payment card details.
Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Pages visited and products viewed
- Search queries
- Referring websites and URLs
- Date, time, and duration of visits
This information may be collected through cookies, pixels, analytics tools, and similar technologies.
2. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide customer support
- Communicate regarding orders, returns, exchanges, and enquiries
- Maintain and improve our website, products, and services
- Detect and prevent fraud, security incidents, and unlawful activity
- Comply with legal and regulatory obligations
- Send promotional emails, newsletters, and marketing communications where you have consented or where otherwise permitted by law
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
3. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted third-party service providers who assist us in operating our business, including:
Shopify
Our online store is hosted by Shopify. Shopify processes personal information necessary to operate our store and process transactions.
Payment Providers
We share relevant information with payment gateways and payment processors to securely complete transactions.
Shipping and Fulfilment Providers
We share necessary delivery information with postal and courier services to fulfil and deliver orders.
Analytics and Advertising Partners
We may use services such as Google Analytics, Meta Pixel, TikTok Pixel, and similar technologies to understand website performance, improve customer experience, and measure advertising effectiveness.
Legal Requirements
We may disclose personal information where required by law, court order, regulatory authority, or where reasonably necessary to protect our rights, property, customers, or business operations.
4. Cookies and Tracking Technologies
Our Site uses cookies, pixels, and similar technologies to:
- Maintain website functionality
- Remember shopping cart contents and preferences
- Improve website performance
- Analyse website traffic
- Measure advertising effectiveness
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the Site.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we strive to use commercially acceptable means to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. International Data Transfers
Because we use Shopify and other international service providers, your personal information may be transferred to, processed, or stored in countries outside Australia, including Canada, the United States, and other jurisdictions where our service providers operate.
We take reasonable steps to ensure that overseas service providers handle personal information in accordance with applicable privacy laws and appropriate security standards.
7. Your Privacy Rights
If you are located in Australia, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated personal information
- Request deletion of personal information where permitted by law
- Make a complaint regarding our handling of your personal information
To exercise any of these rights, please contact us using the details provided below.
8. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove the information.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our products and services
- Maintain business and transaction records
- Meet legal, accounting, taxation, and regulatory obligations
- Resolve disputes and enforce agreements
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
10. Third-Party Websites
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third-party websites.
We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Rosebelle Fragrances
Email: info@rosebellefragrances.com.au
Location: Sydney, NSW, Australia
We will respond to privacy enquiries and complaints within a reasonable timeframe and seek to resolve concerns in accordance with the Privacy Act 1988 (Cth).