At Rosebelle Fragrances, we want every customer to enjoy their fragrance experience. Due to the personal nature of fragrance products, we have specific guidelines regarding returns and refunds.
Change of Mind Returns
For hygiene and product integrity reasons, we are unable to accept returns or exchanges for fragrances that have been opened, sprayed, used, or altered after delivery.
If your fragrance is unopened, unused, and remains in its original packaging, you may contact us within 14 days of receiving your order to request a return.
Approved returns must:
- Be unused and unopened
- Remain in original packaging
- Include proof of purchase
- Be returned at the customer's expense unless otherwise required by law
Once the product has been received and inspected, we will confirm whether the return meets our requirements.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Photos of the product and packaging where applicable
If the item is confirmed to be faulty, damaged, or incorrect, we will provide an appropriate solution, which may include a replacement, repair, or refund in accordance with Australian Consumer Law.
Refunds
Approved refunds will be processed using the original payment method.
Please allow reasonable processing time for your payment provider or financial institution to complete the transaction.
Original shipping costs are generally non-refundable unless the item is faulty, damaged, incorrect, or otherwise required under Australian Consumer Law.
Order Cancellations
Orders are processed promptly. If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or dispatched, we may be unable to cancel it.
Exchanges
Due to hygiene and product integrity considerations, we do not offer exchanges for fragrances that have been opened or used.
Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
You may be entitled to a remedy if a product is faulty, not of acceptable quality, not fit for purpose, or does not match its description.
Contact Us
For any return or refund enquiries, please contact:
Rosebelle Fragrances
Email: info@rosebellefragrances.com.au
Sydney, NSW, Australia
Last Updated: July 15, 2026